Ecommerce: Using Klarna

Klarna, which is set up through Stripe, allows you to receive payments from a variety of sources, credit/debit, mobile wallets, and multiple other options.

Details

  • Regions: Klarna is available for customers in Austria, Denmark, Finland, Germany, The Netherlands, Norway, Sweden, the United Kingdom, and the USA.
  • Currencies: Klarna accepts Euro, Sweden Krona, Norwegian Krone, Danish Krone, British Pound and USD. You can set your currency by selecting “Settings,” “General,” “Regional Settings,” and “Currency.”
  • Product Categories: By enabling Klarna, you accept the Merchant Services Agreement and confirm that you aren’t operating under a Restricted Business Category. In addition, Klarna has ethical instructions for merchants.
  • Legal Pages: Ensure that you update your Terms and Conditions and Privacy Policy before. Read more about Klarna’s requirements.

Connect to Store

  1. Select the Ecommerce tab from the left menu and open your store.
  2. Click “Payment” and under the payment method section, select “Klarna.”
  3. Select to connect and you’ll be redirected to Stripe where you can log in. You’ll be redirected to the store.
  4. Ensure that Klarna is activated in your Stripe account. Check this by selecting “Manage account” in the Klarna option in your store.
  5. In Stripe, click “Settings,” “Payment Methods” and locate Klarna. Select “Activate” and fill in the relevant information. You may need to click “Request access.”
  6. The Merchant Services Agreement will pop-up, read and click “Confirm.” You may need to provide more information.

Note: If you have any questions about activating, contact Stripe’s support team.

  1. Once the method is activated, open your store and click “Enable this payment method at checkout.”
  2. Under “Payment instructions for customers” add a descriptions that customers will see.

Accepting Payments

After enabling Klarna, customers can choose three options: pay now, pay later, or slice it. These different options let customers pay immediately, by invoice or through installments via credit/debit.

  • Pay Now: Customers can pay using banking details. After entering information, they will be redirected to the Klarna website to proceed.
  • Pay Later: Customers can order and pay 30 days following purchase. Klarna will bill clients directly and Klarna will pay you for the order.
  • Slice It: Customers can pay in 4 installments (interest free). After ordering, Klarna will show the payment plan, then email a link. Once the customer pays their first installment, Klarna will pay you for the order.

Note: with customers paying via Klarna in the UK and US, orders will be marked “Awaiting Payment” for up to 24 hours. Once confirmed, the status will change to paid.

Check the payment method used for an order by opening your store, clicking “My Sales” and “Orders” and looking at details.