Ecommerce: Payment Options FAQs

This doc lays out the details of how customers make payments and how you receive the money.

General Ordering and Payment Process

A customer will browse your online store, add item(s) to bag and go to the checkout. The customer will then input their shipping address (if they are physical items) and select the desired shipping method. Then, they choose their preferred payment method, enter their billing information, and complete the order.

Payment Methods

When a customer places an order, the money is not stored or transferred by our store, instead the store acts as a go-between for your customer and the payment processor. Money is sent to you online or offline.

Online payment: funds are transferred immediately when the customer confirms the payment (e.g. credit card).

Offline payment: funds are transferred later as the customer will arrange this offline (e.g. wire transfer).

Learn how to set up payment options here.

FAQs

HOW DO I WITHDRAW MONEY FROM MY STORE?

The store does not collect or process any money; the store simply allows you to connect other payment gateways to allow customers to purchase through your store. In practice, when a customer places an order, the store collects the information for you to view, and passes the required information on to the chosen payment gateway so that this system can process and collect payment. This process depends on the method chosen; to withdraw your money you will need to set up the appropriate account through the individual payment gateway with details on where the money goes (e.g. if you’re using PayPal, you may want to set up your PayPal account to deposit money into your bank account directly).

CAN I GIVE A PAYMENT METHOD A DIFFERENT NAME?

Yes, to change the name of a payment method:

  1. Select the Ecommerce tab from the left menu and open your store.
  2. Click on “Settings” and select “Payment.”
  3. Select the payment method you wish to edit.
  4. Enter the new name and click “Apply.” Save

HOW DO I ADD A PAYMENT METHOD NOT ON THE LIST?

In this case you will want to add an “Offline basic” payment methods. You can rename this option as desired and enter the appropriate instructions for customers.

CAN I ADD A NOTE TO A PAYMENT METHOD?

Yes. Simply add a “second line note” and “full instruction” to any payment method.

Second Line Note: to add this note, visit “Payments” and click the appropriate payment method. Enter plain text right below the payment method name. E.g. underneath the payment option “Credit Card” you could enter the second line note “we accept Visa and MasterCard.”

Instructions: to add instructions, visit “Payments” and click the appropriate payment method to enter. You must include a title in order for these instructions to be visible.

Instructions via email: you can send instructions through email notifications; simply enter the appropriate information and use the %paymentInstructions% mail tag. If a customer selects a payment method containing instructions they will receive an email with these specific instructions.

CAN I ASK CUSTOMERS FOR THEIR CREDIT CARD DIRECTLY ON MY SITE? (I.E. NOT HAVE TO SEND THEM TO A SEPARATE PAYMENT GATEWAY?)

You can use PayPal Payflow Link and the American Express Payment Gateway methods, which allow you to accept credit cards directly on your page. Both methods require HTTPS on your site.